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The Cable (Modem) Guy

Cable modems are an ideal Internet-access tool, and cable companies already have wires going into most homes. But according to the Consumer Electronics Manufacturers Association, a lot more has to happen before this market takes off. For starters, the cable industry may have to spend more than $1,000 per customer in infrastructure improvements, particularly to handle two-way communications. Perhaps even more importantly, the industry will have to drastically retool its service image.

Copyright 1997 CMP Media Inc.

(From Windows Magazine, January 1997, page 76.)